Your Privacy Is Our Responsibility

1Introduction and Applicability

This privacy policy is a formal document issued by the organization operating the baazi id platform. It applies to all members who use the baaziid.cam website and the baazi id mobile application.

By registering an account on baazi id or continuing to use the platform, you are considered to have agreed to the terms of this policy. This policy must be read together with our Terms and Conditions, as both documents together define the full legal relationship with users.

This policy applies only to baazi id's own data processing activities. External third-party websites or services that may be linked from our platform have their own privacy policies, and baazi id is not responsible for those.

2What Information We Collect

baazi id collects various categories of information, broadly divided into two types — information you provide directly and information collected automatically through your use of the platform.

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (during KYC verification)
• Residential address
• Username and password created by the user

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket mobile wallet numbers (during deposit and withdrawal)
• Transaction amount, date, and time
• Deposit and withdrawal history
• Bonus usage and wagering records

2.3 Gaming and Activity Information

• Bet amounts, games played, and result history
• Time spent active on the platform and page visit patterns
• VIP level and points records
• Promotion and bonus claim history

2.4 Technical and Device Information

• IP address and geographic location (up to city level)
• Device type, operating system, and browser version
• Login time and session information
• Cookie and local storage data

3How We Collect Information

baazi id collects information through the following methods:

3.1 Direct Submission

Information you provide yourself during account registration, KYC verification, deposit requests, withdrawal applications, and support chat is collected directly.

3.2 Automatic Collection

While you use the platform, technical information is automatically recorded through cookies, web beacons, and server logs. This information generally does not directly identify an individual, but may be combined with other data to identify a user.

3.3 From Third Parties

Necessary information may be collected from payment processors, fraud prevention services, and technology partners. Only information essential for providing the service is collected.

4Purpose of Using Information

baazi id uses collected information only for specific, legitimate purposes. Each purpose is clearly stated below:

1. Account management and verification: Information is used for registration, login, and identity verification. Date of birth and ID document details are required to confirm age verification.
2. Financial transaction processing: Financial information is needed to receive deposits and complete withdrawals via bKash, Nagad, and Rocket.
3. Customer support: Account and transaction information is verified when providing support via 24-hour live chat and email.
4. Fraud prevention and security: Information is reviewed to detect unusual activity and keep accounts secure.
5. Platform improvement: Information is used to analyze user experience and improve gaming services and the interface.
6. Bonus and promotion management: Gaming history is needed to track wagering completion, award bonuses, and determine VIP levels.
7. Legal compliance: Necessary records are kept to comply with applicable laws and regulations.

5Sharing Information with Third Parties

In certain circumstances, baazi id may share information with third parties on a limited basis. Only information strictly necessary to provide the service is shared:

5.1 Service Provider Partners

Necessary information is shared with selected partners for technical services such as payment processing, server hosting, data analysis, and security monitoring. These partners may use the information only for the specified purpose under contract.

5.2 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution receive the minimum technical information required to manage gaming sessions. They do not receive directly personally identifiable information.

5.3 Legal Obligations

Information may be provided to relevant authorities if required by a court order, government directive, or applicable law in Bangladesh. Only the minimum information required by law is provided.

5.4 Fraud Prevention

Limited information may be shared with fraud prevention organizations to detect multiple accounts belonging to the same person or fraudulent activity.

6Cookies and Tracking Technologies

Various types of cookies are used on the baazi id website. Cookies are small text files stored on your device that help remember your preferences on future visits.

6.1 Essential Cookies

These cookies are required to maintain login sessions, verify security tokens, and prevent fraud. Disabling them will prevent the platform from functioning properly.

6.2 Functional Cookies

These cookies are used to remember language preferences, game settings, and interface customizations.

6.3 Analytical Cookies

Information about which sections you spend the most time in and which pages are viewed most often is used to improve the service. These cookies do not identify you personally.

You can block or delete cookies from your browser settings, but doing so may limit some services.

7Data Security Measures

Industry-standard technical and organizational measures are in place to protect information stored on the baazi id platform:

• SSL encryption: All data exchanged between your browser and the server is encrypted using SSL.
• Password hashing: Your password is not stored directly — a strong hashing algorithm is used instead.
• Access controls: Only authorized staff have access to specific information required for their designated tasks.
• Security monitoring: Continuous system monitoring is used to detect unauthorized access attempts.
• OTP verification: Mobile OTP verification is required for important actions such as withdrawal requests or password changes.
• Regular security assessments: System vulnerabilities are reviewed regularly and necessary measures are taken.

8Data Retention Period

baazi id does not retain any information beyond the period needed. Retention periods depend on the type and purpose of the information:

• Account information: Full information is kept while the account is active. After an account is closed, core information may be retained for a defined period to meet legal obligations.
• Financial transaction records: Financial records are kept for an extended period, in line with applicable legal requirements.
• Gaming history: Gaming records are kept in full for active accounts. After account closure, they are retained for the period needed for security verification and dispute resolution.
• Support chat records: Kept for a defined period for customer service review and training purposes.
• Technical logs: Kept for a limited time for security review and then deleted automatically.

9User Rights

You have the following rights regarding your personal information:

9.1 Right to Know

You have the right to know what information baazi id collects about you, how it is used, and with whom it is shared.

9.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Some information can be changed directly from account settings; for others, you will need to contact the support team.

9.3 Right to Request Deletion

In certain circumstances, you have the right to request that your information be deleted. However, information required for legal obligations and dispute resolution may need to be retained for a specified period even after such a request.

9.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out from account settings or through the support team.

To exercise these rights, contact our customer support. More details on controlling your account are available in the Responsible Gaming section.

10Protection of Minors' Information

The baazi id platform is for persons aged 21 and above only. No one under 21 may use this platform, and we do not knowingly collect information from minors.

Age is verified during registration, and subsequently confirmed through ID documents during the KYC process. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If a guardian suspects a minor is using this platform, they can contact our support team. We treat such matters with the highest priority.

11Changes to the Policy

baazi id reserves the right to amend this privacy policy as needed. The following process will be followed when changes are made:

• The updated policy will be published on this page, and the date of the update will be shown at the top of the page.
• For significant changes, a notification will be sent to the registered email address.
• Continuing to use the platform after changes have been made will be considered as acceptance of the revised policy.
• If you do not agree with the changes, you may request to close your account.

If you have questions about the history of the policy, please contact the support team. For more details, you can read our About Us page, where the principles governing the organization are discussed.

12Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, you can contact the baazi id customer support team through the following channels:

• Live Chat: Contact us directly on the platform via 24/7 live chat in Bengali or English.
• Email: [email protected]

We generally review complaints and work to resolve them as quickly as possible. We give priority to serious matters related to data protection.