FAQ
baazi id FAQ and Answers
From making deposits to identity verification, withdrawals, casino games and account management — find easy answers to all your questions on this detailed baazi id FAQ page. Every answer is based on real questions so you can find solutions quickly and enjoy your experience without interruption. If you don't find the answer you're looking for, the 24/7 support team is always available.
Deposit Questions
Answers to common questions about depositing via bKash, Nagad or Rocket, minimum amounts and deposits not being credited.
baazi id does not charge any deposit fee. However, bKash, Nagad or Rocket may apply their own
transaction charges as per the mobile wallet provider's policy.
Check your wallet app or the provider's website for the exact fee.
baazi id does not deduct anything extra on deposits.
Deposits are normally credited within a few minutes. If there is a delay, first save the transaction confirmation message from your bKash, Nagad or Rocket.
Then contact baazi id's 24/7 live chat with the transaction ID.
The support team will verify and resolve the issue quickly.
baazi id currently supports deposits through three mobile wallets: bKash, Nagad and Rocket.
Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are fast and secure.
You can choose whichever is most convenient for you.
Log in from the baazi id Login page and deposit directly from the Deposit section.
The minimum deposit at baazi id is just ৳100 for all methods. So you can enjoy
slot games or live casino even on a small budget.
First-time depositors have the chance to get a 200% bonus — up to ৳20,000 (10x wagering on the bonus amount applies).
Yes, Nagad is fully supported. Log in to baazi id, go to the Deposit page, select Nagad as the payment method,
enter the amount and make the payment to the provided number. Keep the payment reference number saved.
Your baazi id balance will be updated within a few minutes.
Identity Verification (KYC)
Answers to questions about required documents, name matching and what to do if a document is rejected.
baazi id generally accepts a National ID card (NID), passport or driving licence.
The document must be a clear, readable photo or scan. Expired documents are not accepted.
For faster verification, send photos of both the front and back of your NID.
Yes, this is important. The name on your baazi id account must exactly match the name on your bKash,
Nagad or Rocket wallet. If the names do not match, your withdrawal may be held
or your KYC may be rejected. Enter your name carefully during registration.
baazi id uses SSL encryption to keep all data secure. KYC documents are used only for identity
verification and are not shared with third parties.
For more details, see the Privacy Policy page.
Rejection is usually due to a blurry photo, a name mismatch or an expired document.
Read the reason given by the support team, fix the issue, take a new clear photo and submit again.
If needed, contact baazi id live chat — the team will assist you directly.
baazi id may request KYC at any time for security reasons — especially before your first large withdrawal
or if unusual activity is noticed on the account. Completing verification quickly
makes the withdrawal process smoother. Verified account holders also receive special benefits including birthday rewards.
How to Withdraw
Find out about withdrawal timing, minimum amounts and reasons a withdrawal may stay pending.
Yes. baazi id's withdrawal service is available 24 hours a day, 7 days a week.
Whether it is night or a weekend — you can request a withdrawal to bKash, Nagad or Rocket at any time.
Money normally reaches your wallet within 10 to 45 minutes.
The minimum withdrawal amount at baazi id is ৳1,000. Requests below this amount cannot be processed.
Withdrawal is possible only when you have sufficient balance and have completed
any applicable bonus wagering.
Withdrawals from baazi id to bKash are normally completed within 10 to 45 minutes.
The same timeframe applies to Nagad and Rocket. During network issues or high traffic,
it may take a little longer. If it exceeds 45 minutes, let us know via live chat.
A pending status means the request is being processed. Wait 10 to 45 minutes.
If it stays pending beyond that — especially if KYC is incomplete or bonus conditions have not been met —
the request may be on hold. In that case, contact baazi id live chat with your transaction details.
Casino & Table Games
Answers to common questions about live casino, baccarat, live dealer, and playing on mobile.
Yes, baazi id's live casino is fully mobile-friendly.
Android or iOS — you can play directly in any smartphone browser. An Android APK
and iOS app are also available. With a good internet connection, you won't have any issues with live dealer games.
Baccarat is actually quite simple. You place a bet on one of three options: Player, Banker, or Tie.
The hand whose total card value is closest to 9 wins. Face cards are worth zero, and Aces are worth one.
At baazi id, live baccarat tables from Evolution and Ezugi are available, where dealers can also communicate in Bengali.
baazi id has tables for different budgets — from low-limit tables
to high-stakes tables. Low-limit tables are suitable for new players.
The specific limits for a table can be found in its info panel after opening the game.
In live dealer games, a real dealer deals cards or spins a wheel via real-time video streaming from a professional studio. Players place bets on screen and results are shown immediately.
At baazi id, games from world-class studios such as Evolution, Pragmatic Play Live, and Ezugi are available.
Account Questions
Answers to questions about registration, login issues, new devices, and updating personal information.
No. Under baazi id's rules, only one account per person is allowed.
Creating multiple accounts may result in all accounts being suspended and balances being forfeited.
See the terms and conditions page for details.
Yes, you can log in from any device using your username and password.
When logging in from a new device for the first time, OTP verification may be required for security.
Using the baazi id App on mobile gives you a more convenient login experience.
To update your personal information, contact baazi id via live chat.
For security reasons, these changes are handled directly through support.
If your identity has been verified, the process will be faster. After the update, log in with your new details.
On the baazi id Login page, click the "Forgot password?" option.
An OTP will be sent to your registered mobile number or email. Use it to set a new password.
If you have trouble, get help via live chat — the team is available 24/7.
The minimum age to open an account and participate in all betting and casino activities at baazi id is 21+.
Anyone under 21 cannot create an account. To learn more about responsible gaming,
read the responsible gaming page.
Didn't find the answer to your question?
If you didn't find the answer to your question in the FAQ above, don't worry. baazi id's support team is available seven days a week, twenty-four hours a day to assist you in Bengali and English. There are two easy ways to get in touch:
Live Chat
Click the live chat icon on any page of the site. A support representative will usually respond
in Bengali within a few minutes.
Email Support
For detailed issues, write to us by email: [email protected]
— in Bengali or English. The team will reply as soon as possible.